Frequently Asked Questions

License & Billing

Q: What's the difference between 1-Year and 3-Year License?

A: Both licenses unlock all Pro features (full HSK 1-6 characters, advanced animation controls, error notebook, study planner, print worksheet). The 3-Year plan offers a discounted price per year and longer access period.

Q: Can I use my license on multiple devices?

A: Your license is stored locally in your browser by default. Email binding feature (coming soon) will allow you to sync your license across devices by logging in with your email.

Q: What is your refund policy?

A: We offer a 7-day money-back guarantee for all paid licenses. If you are not satisfied with the tool, contact us within 7 days of purchase for a full refund.

Q: Will my license renew automatically?

A: No. All licenses are one-time payments, not subscriptions. Your access will expire at the end of the license term, and you will not be charged automatically.

Features & Usage

Q: Which HSK levels are included?

A: The Pro version includes all 6 HSK levels (HSK 1 to HSK 6), covering over 500 Chinese characters with standard stroke order animations.

Q: Can I print the character worksheets?

A: Yes. The Print Worksheet feature allows you to generate and print practice sheets with character grids, pinyin, and stroke guides.

Q: What is the Error Notebook?

A: Error Notebook lets you save characters you struggle with for focused practice. You can add and remove characters anytime, and your list is saved with your license.

Account & Access

Q: I lost my license after clearing browser cache. What should I do?

A: If you made a purchase, you can recover your license from the original payment success link sent to your email. Upcoming email binding will permanently solve this issue.

Q: Do you offer a free trial?

A: Yes. The Try Demo page gives you free access to a subset of HSK 1 characters to test the stroke animation and basic features before purchasing.

Technical Issues

Q: Does this work on mobile and tablet?

A: Yes. The tool is fully responsive and works on desktop, tablet, and mobile browsers. For the best experience, we recommend using it on a larger screen.

Q: Which browsers are supported?

A: All modern browsers including Chrome, Edge, Safari, Firefox, and Opera. Make sure your browser is updated to the latest version.